Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Newbury Park has been serving homeowners and businesses in Newbury Park, California since 2022. We know you're trusting us with your property and your personal details when you call us for water damage help. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, phone calls, and the services we provide.

Information We Collect

When you contact us for water damage restoration, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about the water damage you're dealing with.

If you call our team, we may keep notes about your project so we can follow up and complete the work. When you browse our website, we also collect some technical information automatically, like your IP address, browser type, and the pages you visit.

How We Use Information

We use your information to respond to your requests, schedule inspections and restoration work, and keep you updated on your project. We also use it to provide accurate estimates and to send invoices and receipts.

We may use your contact details to follow up on your service, answer questions, and share helpful information about maintaining a dry, healthy home. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to help the site work properly and to understand how visitors use it. Cookies are small files stored on your device that remember your preferences and activity.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not function as intended.

Analytics and Third-Party Tools

We use analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect information like pages visited, time spent on the site, and general location. This helps us improve our website and make it easier for customers to reach us.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers only receive the information needed to perform their service and are required to protect it.

Data Sharing and Disclosure

We share your information only when it is necessary to run our business or comply with the law. For example, we may share your address and project details with our technicians and subcontractors so they can perform the restoration work.

We may also disclose information if required by law, to protect our rights or safety, or in connection with a merger or sale of the business. We never sell your personal information.

Data Retention

We keep your personal information for as long as needed to provide services, maintain business records, and meet legal requirements. When your information is no longer needed, we securely delete or anonymize it.

If you have an ongoing warranty or service relationship with us, we may keep your contact and project details for the length of that relationship.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access to customer records, and safe handling of paper and electronic files.

No method of transmission or storage is completely secure, but we work hard to safeguard the information you share with us.

User Rights

You have the right to request access to the personal information we hold about you, ask us to correct it, or request that we delete it. You can also ask us to stop using your information for marketing purposes.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable California law.

Children's Privacy

Our services are intended for adults and property owners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the revised policy on this page and update the effective date.

We encourage you to review this page periodically so you stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, please reach out to us. We're happy to help.

You can call us at (833) 321-7153 or visit our website. Our team serves Newbury Park, California and the surrounding communities.

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